Field Service Technician - Chicago, IL
Job Description Summary
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
Job Title: Senior Field Service Technician (Home based)
The BD family is seeking responsible and committed people to join our team of professional Field Service Technicians for BD Pyxis Dispensing Cabinets. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Learn more at:
Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, the Field Service Technician is responsible for collaborating with cross-functional teams within our Global Customer Support organization to understand and be sensitive to our customer and business needs from end to end.
At BD, our values are simple….
• We do what is right
• We thrive on innovation and demand quality
• We are all accountable
• We learn and improve every day
• We help each other be great
Our quality policy is straightforward….”We will consistently provide superior products and services in pursuit of our purpose of advancing the world of health. This will be achieved through customer focused continuous improvement and by maintaining an effective quality system which complies with regulatory requirements." Tom Polen, President and Chief Executive Officer.
The Senior Field Service Technician is a home-office based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.
The Senior Field Service Technician is accountable for:
The BD Pyxis Senior Field Service Technician will independently provide efficient and effective remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements. He or she will respond to, evaluate, and prioritize work orders; diagnose, service and resolve issues regarding proprietary hardware and software system components, maintain ownership of the work order, escalate issues to the team lead and manager; log, track, and document all work order activity in Salesforce, and be capable of fully supporting all products within the region.
He or she will also execute a preventative maintenance program, provide cross functional support for BD Sales and Implementation teams with device installations and de-installations, network/software and hardware reconfigurations, device relocations, participate in small projects, and other support activities as needed.
Must be able to work independently and also work together in a team environment, and engage team leadership for advanced troubleshooting and resolution of issues as needed.
Will maintain proper and accurate small parts inventory for the purpose of service, and follow approved policies and procedures for Inventory Controls.
Will provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required.
Will continue training and self-development to maintain and advance skillsets to support the products and applications of the Company for success in the role. He or she will also attend management approved seminars and training sessions as required, share knowledge and skills, and develop in areas of growth and leadership to advance to the next level in 5 years.
Will maintain company assets (car, tools and inventories) securely and in working order.
Will obtain and possess a working knowledge of corporate and organizational procedures and policies, including customer complaint handling and Medical Device Reporting.
Associate Degree or a minimum of 3-5 years of related work experience
3-5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications, Windows OS, Server OS, and networks required
24x7 on-call experience in a customer-facing environment required
Excellent mechanical, computer, verbal, written, and time management skills required
Medical device or electromechanical device service/repair experience required
A+ Certification, a plus
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Prior military Bio-Med experience, a plus
Prior Automated Teller Machine (ATM) service experience, a plus
Strong ability to troubleshoot hardware and software problems
Works within defined processes or methodologies with little to no supervision
Must possess and maintain a valid driver's license and meet BD's auto safety standards.
Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, and COVID-19.
Weight lifting requirement 70lbs
Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work LocationUSA CA - San Diego Bldg A&B
Work ShiftUS BD 1st Shift 8am-5pm (United States of America)
Recommanderà un ami
Approbationdu Présiden et Chef de la direction
«Nous sommes une entreprise qui vise des résultats concrets et où nos associés s’emploient chaque jour à améliorer les soins de santé. De nombreuses initiatives sont en cours pour faire de BD un leader mondial des technologies médicales.»
Anonyme, Franklin Lakes, NJ