Field Implementation Technician - Paramedic/Phlebotomy Technician - Franklin Lakes, NJ
Job Description SummaryAs directed by the Clinical Manager, the Field Implementation Technician role will be focused on, but not exclusively limited to, the activities outlined below:
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
As directed by the Clinical Manager, the Field Implementation Technician role will be focused on, but not exclusively limited to, the activities outlined below:
Manages their responsibilities within the allotted T&E expense budget
Provides updates monthly to the Clinical Manager on national training activities and support provided across the country (Implementations, Customer Meetings, etc.) per activities delineated in the Individual Impact Goals
Lead and drive product implementations, including training on new product release kickoffs, answering practitioner and patient questions and will work closely with Clinical Specialists and Territory Managers to facilitate resolution of inquiries.
Continuously highlight the essential benefits of the technology to direct users and to hospital personnel.
Evaluate and communicate customer insights and unmet needs across the continuum of care to ensure cutting-edge product development and product enhancements.
Facilitates customer training classes in support of new implementations and conversions for key customers.
Collaborates with the Regional Teams to clinically support customer engagements from pre-sale through post-conversion.
Develops strong, working relationships with end- users while providing product in-servicing and clinical education.
Provides routine follow-up support to customers at end-user locations as needed.
Works with CM to ensure scheduling and activities produce the greatest ROI
Assists with the creation of clinical education materials, protocols, tools, and clinical training programs for end-users and sales/marketing/clinical staff to ensure successful implementations of new technologies in the field
Contributes to the improvement of the project management fuction through the creation of additional procedures and processes to enhance the overall effectiveness of the company.
Demonstrates practical application of successful adult learning practices and methodologies, as well as assessment tools, practices, and techniques
Advanced knowledge of vascular access, IV therapy, infusion therapy, and laboratory or phlebotomy.
Aids sales personnel by building strong, working relationships with end users during product in-servicing and clinical education programs.
Works in concert with the Regional Teams to ensure the sales and product implementation process is clinically effective
Establishes excellent rapport with Clinical Specialists, Territory Managers, and Associate -Territory Managers across all selling bags, RBM and CM. Works collaboratively with the region in which they are working.
Collaborates with the Sales Team in key account management strategy sessions
Provides clinical support, training and education for team members as needed
Shares best practices with the Business, Territory Managers, ATMs, Regional Business Managers, Strategic Customer Group, Area VPs and their counterparts as they continue to enhance MDS programs and processes
Provides training activities that help increase the clinical acumen for new hires as well as tenured employees.
Communicates with Clinical Specialist to support the management of the On-call Specialist (OCS) schedule to include coordination of team meetings for consistency of message and briefing of issues
Works nationally wherever prioritized product implementations are needed.
Will coordinate among several internal and external teams including project teams, multi-disciplinary hospital teams, and vendors.
Assists internal team members and customers with all aspects of implementation planning, coordination of resources, scheduling, communication, and formal training.
Nationally Registered Paramedic (NRP) or state license equivalent with preferred Associate Degree in Paramedic Science, or phlebotomy technician with extensive peripheral IV placement experience.
Good relationship development skills
Strong communicator with effective verbal and written skills
Proven training skills to conduct educational courses
Persuasive and credible; able to influence without authority
Deals well with ambiguity
Possesses strong understanding and knowledge of infusion therapy, vascular access and key disease states served by MDS products
Provides sales and customer product support for existing and prospective customers
Collaborates with customers and internal staff to develop clinical materials as needed
Follows corporate and divisional regulatory policies and approval metrics when creating and delivering educational material
Assists with training and orientation of new staff
Communicates professionally by telephone, e-mail and on-site with internal and external customers
Collaborates with business units through the Clinical Manager to develop and revise marketing materials
Interacts with customer committees as requested (i.e. product, safety, infection control, policy committees)
Participates in trade shows to promote the company’s product lines
Networks and participates in local, state and national chapter affiliations
Reports complaints regarding the company’s products and service per BD’s company policy
Works in a safety-conscious manner ensuring that safe work practices are utilized
Complies with company policies and procedures
Adheres to policy on drug-free workplace
Maintains confidential information including proprietary information
Required to work in a hospital setting
Self-motivated, takes on additional responsibilities and manages priorities with minimal supervision
Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Job Qualifications & Competencies:
National Certification (Nationally Registered Paramedic) or State License equivalent, Associate degree in paramedic science preferred, or equivalent experience per hiring manager discretion.
Maintains paramedic licensure (nationally and/or state) with good standing
3-5 years general clinical experience, three must be in the field related to vascular access devices (including peripheral IV catheters), connectors, and lab draws
Ability to work with extensive travel requirements including weekends, evenings, nights, and travel up to 100%
Incumbent must have and maintain a valid driver’s license.
Employs a strong work ethic
Works independently, with minimal guidance and supervision.
Relates effectively to all levels of associates both internally and externally
Participates in clinical organizations, regionally and nationally
Demonstrates problem solving and decision making ability
Exhibits ability to present to customers and internal staff clearly and effectively utilizing adult learning principles
Has capability to work independently and flexibility to travel as needed to service the national needs
Possesses basic computer skills including Microsoft Word, Excel, Power Point and Outlook
Has exceptional skills in verbal and written communication, interpersonal relationships, documentation, and organization.
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work LocationUSA NJ - Franklin Lakes
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Approbationdu Présiden et Chef de la direction
«Nous sommes une entreprise qui vise des résultats concrets et où nos associés s’emploient chaque jour à améliorer les soins de santé. De nombreuses initiatives sont en cours pour faire de BD un leader mondial des technologies médicales.»
Anonyme, Franklin Lakes, NJ