Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

GCS (Global Customer Service) Readiness ensures the Implementation and Service and Support organizations are effectively prepared and ready for all new product and software releases. The Readiness Senior Project Manager will understand, develop and drive GCS strategic direction in an assigned platform. He/She supports the GCS organization by leading and contributing to new product and services projects utilizing project management skills, functional knowledge (e.g. Implementation and Service operations), and intuition for business. Additionally, the Sr. Project Manager collaborates with numerous cross-functional partners to drive readiness through planning, scheduling and execution of all deliverables within the scope of assigned projects.

CAPABILITIES AND SKILLS

Strategy and Execution (Platform Focused)

• Must clearly understand and be able to articulate the needs of the GCS organization beyond the perspective of a particular function or job (PM/Analyst/TSC Agent). Understanding of how the organization works, how the functions interact, how decisions in scope impact our ability to implement and support as well as how they impact BD financially is critical. 

• Must be able to see the big picture and make informed suggestions on strategic direction. At the same time must be able to partner with the platform to define detailed scope items for individual versions as well as roadmap items for future versions.

• Ability to develop a solid understanding of where a particular product/program fits into a connected medication management solution and ability to engage partners from other projects as appropriate to ensure alignment across products. 

• Must be able to successfully define and articulate detailed product scope items in support of continuously improved –illities (support, implement, use). 

• Define, drive and deliver clear, measurable commercial release entrance and exit criteria.

Project Management

• Lead multiple new product and sustaining release projects simultaneously using project management methodologies (scope management, tollgate, and risk & change management processes). 

• Lead the development of project charters, plans, and schedules; manage project budgets, communication plans, project review meetings, and deliverables.

• Identify and monitor key measures to ensure project success and prepare project status reports. 

• Coordinate/facilitate/support all aspects of project management in regards to key organizational, process and technology change levers to align resources and operations with business objectives.

• Close collaboration with product core teams to drive GCS readiness activities and processes.

• Resource and lead cross-functional extended project teams

• Must be organized to run a well-executed project but performance must be elevated above completing a project plan or task list. 

• Solid understanding of and experience with risk management (identifying, communicating, mitigating and escalating).

• Experienced level knowledge of BD GPDS (Global Product Development System) or ability to become a specialist.

Leadership (People Focused)

• Lead and develop a high-performing extended team 

• Participate in developing goals and objectives for extended team members

• Provide significant input into annual review for each extended team member

• Develop a solid network at all levels of the organization

Communication 

• Create and deliver presentations that provide succinct/concise recommendations to management team and be able to provide rationale and justifications behind the recommendations.

• Understand and articulate the project’s impact to its stakeholders. Partner with stakeholders on plans to manage the impact of a project, including training, communication and risk management. 

• Must be willing and able to constructively challenge ideas in private and public conversations across numerous roles and levels. Be a champion for the GCS organization.

• Ensure adoption of new processes and knowledge application by identifying, monitoring and communicating success metrics.

• Draft communications and partner with Education Services team to drive timely and successful creation of training content.

Technical

• Simultaneously contribute to multiple product and process improvement projects led by others using technical skills such as Agile, LEAN, six sigma, CTQ, etc.

• Gather requirements, define and document business processes/procedures using workflow modeling techniques.

• Analyze LCR quantitative and qualitative data and recommend insights and solutions to management team and partner organizations.

• Use data insights, process knowledge and critical thinking to identify and validate readiness opportunities.

• Develop business cases for readiness approach to optimize customer experience.

• Strong problem solving skills, capable of identifying the cause of a situation, identify road blocks and craft solutions, escalating as needed 

Administrative/Other

• Efficient and effective use of matrixed resources

• Entrepreneurial nature 

• Comfortable with ambiguity

• Self-starter

• Must be able to establish relationships across functions and business units

• Timely completion of internal company documentation and required training

• Mentor colleagues on standard methodologies for project management and process design

• Perform other duties as assigned

QUALIFICATIONS

• Bachelor's degree or equivalent experience

• Seven or more years of experience in project management and/or process improvement. Project Management Professional (PMP) preferred.

• Demonstrated experience developing and leading product strategy

• Previous readiness experience highly desired

• Demonstrated strong matrix management skills 

• Agile and forward thinking 

• Led/supported projects cross-functionally in an iterative, fast paced environment

• Strong MS office skills particularly in advanced PowerPoint & Excel

• Strong analytical, problem-solving, verbal, listening and social skills

• Excellent verbal, written and communication skills

• Strong leadership, group facilitation, and project management skills

• Strong business operations/business process knowledge/experience

• Travel up to 30% required

• Location: San Diego preferred, but open to the right candidate within the US located near major airport.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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