Identification de l’offre d’emploi R-412244 Date d’affichage 11/02/2021 Retour aux résultats de recherche Postuler

HealthSight Insight Consultant: Integrated Solutions (Remote)

Job Description Summary

The HealthSight Insight Consultant (HSIC) is responsible for supporting the client’s adoption, overall satisfaction and success with Integrated Solutions HealthSight software products. The HSIC serves as the primary client contact and provides counsel and guidance aimed at ensuring a positive experience and a continued relationship with BD. The HSIC is the customer advocate, drives internal support for issue resolution, proactively sets appropriate expectations, understands customer key initiatives, and provides service that exceed customer expectations.
The HSIC will regularly provide best practice recommendations, assist in solving challenges, address product knowledge questions, and partner with the client to increase the effective use and adoption of the application. Overall, the Insight Manager position requires significant agility, collaboration, strong customer focus and the ability to create product value that results in long term customer satisfaction.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Job Description:

The HealthSight Insight Consultant (HSIC) is responsible for supporting the client’s adoption, overall satisfaction and success with Integrated Solutions HealthSight software products. The HSIC serves as the primary client contact and provides counsel and guidance aimed at ensuring a positive experience and a continued relationship with BD. The HSIC is the customer advocate, drives internal support for issue resolution, proactively sets appropriate expectations, understands customer key initiatives, and provides service that exceed customer expectations.

The HSIC will regularly provide best practice recommendations, assist in solving challenges, address product knowledge questions, and partner with the client to increase the effective use and adoption of the application. Overall, the Insight Manager position requires significant agility, collaboration, strong customer focus and the ability to create product value that results in long term customer satisfaction.

Special Skills and Competencies:

  • Serve as client advocate within HealthSight software products and provide leadership on all levels of client interaction

  • Develop the client relationship to ensure HealthSight maintains a strong partnership at all levels of the organization and assume overall responsibility for client success

  • Lead the development and execution of action plans to achieve identified customer outcomes for assigned accounts.

  • Clearly define and communicate problems as perceived by the customer and ensure all client inquiries are responded to in a timely manner

  • Develop a consultative relationship with each client and facilitate regular business reviews

  • Maintain proficient-level knowledge of all HealthSight product and service offerings and actively communicate future use and needs of the customer through product development stories

  • Advocate and promote the client’s voice within BD to maximize team organization, operation, and communication

  • Demonstrates ability to build and maintain relationships through strong team collaboration and effective communication skills

  • Self-motivated

  • Exhibits competency in Microsoft Office Professional tools, Virtual and Live Presentations, and tactical prioritization of responsibilities.

Education and Experience Required:

  • Bachelor's degree required

  • Master’s degree or clinical experience preferred

  • 3 years related experience

  • Ability to travel at least 20% of the time

  • Proven knowledge in business area

  • Valid driver's license

  • Meet BD Global Customer Services Vendor Credentialing Requirements

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19.  Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA AL - Birmingham - Vestavia

Additional Locations

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Lieu de l’emploi

Vestavia

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Lieu de l’emploi

Vestavia

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«Nous sommes une entreprise qui vise des résultats concrets et où nos associés s’emploient chaque jour à améliorer les soins de santé. De nombreuses initiatives sont en cours pour faire de BD un leader mondial des technologies médicales.»
Anonyme, Franklin Lakes, NJ

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