Identification de l’offre d’emploi R-416050 Date d’affichage 11/02/2021 Retour aux résultats de recherche Postuler

Manager, Professional Services (Remote) New England

Job Description Summary

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Business Segment:          Global Customer Service

Business Unit:                  Dispensing

Department:                     Professional Services

Location:                            Field

FSLA:                                   Exempt

Reports to:                        Director, Professional Services – East Region

Department Overview

The BD Dispensing Professional Services Department manages, plans and coordinates the implementation of the Medication Management Solutions. Teams are assigned to customer projects and accounts based on regional/national organizational structures. These project teams include staff from BD and the customer, working in synergy with each other toward the common goal of an on‐time, successful system implementation.  In coordination with the functions provided by the PMO, activities include product and software installation, workflow, system design and configuration tasks, integration engineering functions and detailed customer relationship and account management activities.


The Manager, Professional Services manages a remote team of Dispensing Professional Services implementation professionals, who deliver services to customers primarily North East. This is a home-based position with travel. The ideal candidate will reside in New England area.

To meet the expectations of this role, the candidate must be able to demonstrate:

  • Strategic Thinking - interprets internal / external business issues / interdependencies and adapts work priorities to meet company goals

  • Ability to manage complex and multi-faceted customer issues and relationships

  • Ability to absorb strategic product roadmap and articulate high-level vision with customer stakeholders

  • Change Leadership - embraces culture of change and leads by example

  • Ability to hire, develop and lead a diverse and high performing team that demonstrates an understanding of how to work within the larger Implementation and MMS organization

  • Results Orientation – leads team to achieve established goals in an effective manner

  • Personal courage - takes appropriate risks and makes decisions maintains responsibility for outcomes

  • Expertise in building and operationalizing processes and tools to meet the needs of the organization, applying expertise to improve effectiveness and provide guidance to employees in own area

  • Ability to establish strong customer relationships throughout defined geography and to build strong regional relationships with commercial sales and customer service counterparts and teams

  • Ability to perform select Account Management functions for assigned customers

  • Ability to build strong team environment, culture of teamwork, collaboration, continuous improvement and customer excellence

  • Accountability for managing financial resources

  • Commitment to meeting/exceeding customer expectations

  • Understanding of customers' perspectives and their expectations; decision making in accordance with customer perspectives and cultural sensitivities

  • Ability to track resource utilization and ensure that usage complies with budgets and protocols; identifies areas of concern

  • Strong focus on delivering high quality work; holds self to high quality standards

Required Soft Skills:

The Manager, Professional Services should exhibit competency in the following set of soft skills:

  • Negotiation skills

  • Effective interpersonal skills

  • Team leadership

  • Ability to work in matrixed and virtual environments

  • Effective, professional customer communications (both verbal and written) including at executive level

  • Decision making skills

  • Building and leading effective teams

  • Conflict resolution

Education or Equivalent:

  • Bachelor’s degree or equivalent education and work experience required.

Experience or Equivalent:

  • People management experience. Experience with managing virtual teams.

  • Customer/Client relationship management experience. Demonstrated success in driving customer satisfaction and quality.

  • Specific knowledge of BD Medical Systems business or products highly desired.

  • Prefer knowledge of hospital systems and procedures that integrate with BD products.

Work Environment:

  • Travel may range from 25% - 75%, overnight travel.  Position requires flexible working hours, including some nights and weekends.  Ability to work independently from home office.

  • Must possess and maintain a valid driver’s license, be at least 21 years old and meet BD’s auto safety standards

  • Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit

Employment at BD is contingent upon the Company’s receipt of sufficient proof that you are or will be fully vaccinated against COVID-19. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA MA - Andover

Additional Locations

Work Shift


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à un ami

du Présiden et Chef de la direction

«Nous sommes une entreprise qui vise des résultats concrets et où nos associés s’emploient chaque jour à améliorer les soins de santé. De nombreuses initiatives sont en cours pour faire de BD un leader mondial des technologies médicales.»
Anonyme, Franklin Lakes, NJ


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