Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description Summary

Your core focus will be to provide on-site support on software and hardware, carry out remediation, depot and field repairs, preventative maintenance, performance verification and electrical safety testing of company related electro-medical equipment. There will be requirement to work at customer sites for extended periods of time.

This is a 12-month fixed term contract role based at our depot in Mt Wellington, Auckland.

Responsibilities:

• Software upgrade remediation, Hardware replacements and Testing equipment.

• Servicing customers’ instruments onsite or at the depot as required whilst ensuring product repair turnaround goals are achieved.

• Responsible for documenting all work (accurate and up to date) carried out in relation to remediation, repairs, preventative maintenance, calibration, performance, and electrical safety testing in accordance with company guidelines.

• Participation in training courses on specialised topics, locally or overseas as required.

• Ensuring relevant skills and knowledge are maintained to accomplish acceptable performance.

• Maintaining knowledge and understanding of the latest AS/NZS Standards relating to electro-medical equipment.

• Responsible for setting and agreeing individual personal objectives with your manager and actively participating in the performance appraisal of those objectives.

• As a BD representative, exhibit professionalism always.

• Maintain company confidentially in all dealings with customers and product knowledge.

• Ensure safe work practices are always followed to assure the health and safety of oneself or other persons in the company.

• Adhere to organization and department policies, quality procedures and protocols.

• Document all work (accurate and up to date) carried out in relation to repairs, preventative maintenance, calibration, performance, and electrical safety testing.

• Maintain records in accordance with company guidelines.

• Set and agree on individual personal objectives with your manager and actively participate in the performance appraisal of those objectives.

Travel and work outside business operational hours

• Working hours may vary at times due to customer demands and onsite requirements (after-hours and weekend).

• Available to work travel and work interstate as requested on short notice

Skills and Experience:

• Strong technical knowledge, troubleshooting, interpersonal skills, as well as time management.

• Ability to understand information accurately and to thus focus/ prioritise the team as appropriate.

• Ability to positively contribute to a team environment, supporting others as well as working independently even under pressure.

• Ability to build and maintain strong relationships with people at all levels, internally and externally.

• Well organised, process oriented and diligent with an eye for detail and quality.

• Flexible and adaptable with capability and willingness to embrace change.

• Previous medical device repairs experience desirable.

• Strong written and verbal communication skills.

• Current unrestricted driver’s license and a own motor vehicle advantageous.

Relevant qualifications

• Electronics/ Computing / Engineering certificate/diploma or degree preferred.

• Understanding of computers and assigned software.

• Salesforce or ServiceMax experience advantageous

• Electrical Appliance Serviceperson​ registration required. (Minimum EAS)

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

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