Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The role provides the flexibility to work on site 4 days and work remotely Friday on a weekly basis.

Essential Responsibilities:

• Lead and resolve large volume of external (Distributor, GPO, Customer) and internal (BD sales, commercial integration teams, & CCO cross functional teams) adhoc inquiries (phone/e-mail/Salesforce cases) in a timely manner, using automation and reporting tools to proficiently review & research to meet partner needs.

• Understand and support business and membership strategies to effectively communicate new customer pricing eligibility on GPO and/or local agreement requests.

• Facilitate and lead external/internal calls to quickly address and/or resolve partner requests.

• Ability to lead GPO Group Transitions, including effective collaboration with the BD Central Membership team to ensure roster alignment and effective dating is set up properly and timely for transitioning members.

• Lead the removal and addition of member accounts from agreements efficiently across multiple ERP platforms (SAP Vistex, JDE), using BOTs and other automation.

• Prepare Dealer Notifications and notify servicing distributors of all contract pricing and membership details stemming from a Group Transition.

• Document, maintain, and centralize any membership related pricing exceptions into contracting playbooks.

• Effectively communicate time-sensitive membership exceptions to other cross functional teams to ensure alignment in other downstream processes to avoid financial risks (chargebacks/claims processing, compliance monitoring, etc.)

• Report out any local agreements that require modifications from GPO Transitions, using Power BI and/or other reporting tools. Communicate to local contracting associates GPO Transition details, so they can modify their agreements to ensure accuracy in GPO Fee reporting.

• Provide support/training to distributor & customer community for Customer Care Portal related pricing and contracting search related inquiries.

• Ensure portal training desktop procedures are kept current.

• Help drive the design and implementation of solutions that improve accuracy, timeliness, and efficiency in the GPO Group Transition process.

• Responsible for maintaining Contract related training material and updating desktop procedures to support new system enhancements, modifications to process, etc.

• Support SOX control audits: ensuring all vital documentation is provided timely.

• Collaborate with our Distributor partners on the contract loading process, including EDI 845 onboarding. Participate in any required testing and ensure completion prior to launch.

• Collaborate with our Business partners to drive continuous improvements around our GPO and/or Local contract execution and renewal processes that will help deliver sustainable results.

• Collaborate with the Contract Finance Operations team on any related GPO or Local contract execution activities that can impact chargebacks processes and provide support on any vital collaboration calls with distributors if contract execution topics arise.

• Provide subject matter expertise when collaborating with our SAP & JDE IT partners; be able to clearly articulate business requirements and run point as a testing lead to ensure technology functionality and performance appropriately supports contracting activities. 

• Be accountable for KPI’s (key performance indicators), SLA’s (service level agreements), and Individual Impact Goal’s to meet the strategic goals of the organization.

• Create and implement opportunities to improve the overall customer experience.

Qualifications:

• BA/BS preferred; equivalent experience will be considered in lieu of a bachelor's degree

• 1-3 years’ experience in commercial contract operations and/or related areas

• General understanding of end-to-end commercial contract operations processes preferred

• Proficient Excel skills with the ability to manipulate large data to draw insights, use Data Mining tools (SAP BI, Power BI, QlikView)

• SAP, Vistex, & JDE ERP knowledge preferred

• Strong communication skills.

• Effectively builds and maintains strong cross-functional business partner relationships.

• Analytical problem solver with business insight.

• Demonstrates a growth mindset to see opportunities for continuous improvement to drive value.

At BD, we prioritize on-site collaboration because we believe it cultivates creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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