Job Description Summary

We are looking for a Senior Quality Investigator to join our team within a medical device environment. In this role, you will lead comprehensive investigations into customer complaints, internal non-conformances, and other quality issues. Your objective will be to identify root causes and implement effective corrective and preventive actions (CAPA) in line with regulatory and internal standards. You will collaborate across functions including Manufacturing, Engineering, Supply Chain, Quality, R&D, Design Assurance, Technical Services, Customers, and Suppliers.

Job Description

Key Responsibilities

• Conduct thorough investigations of customer complaints, non-conformances, and other quality issues, ensuring compliance with relevant regulatory standards and company procedures.

• Identify root causes and drive the development and implementation of corrective and preventive actions (CAPA), including effectiveness checks.

• Collaborate with cross-functional teams to ensure timely resolution and documentation of quality events.

• Interface directly with customers and suppliers during the investigation process when required (lead for cause audits, technical visit, calls)

• Support audits and regulatory inspections with relevant investigation documentation.

• Maintain high-quality documentation including deviations, CAPA records, and technical reports using appropriate systems and tools.

• Apply statistical tools and advanced problem-solving methodologies throughout the investigation process: 8D, DMAIC (lean six-sigma), PSM, A3, PDCA

• Support and guide junior team members, providing mentorship and sharing best practices.

• Be prepared to travel occasionally to customer sites, supplier facilities, or other BD sites.

About You

Education and Experience:

• Master’s degree in quality assurance, Engineering, or related scientific discipline.

• Minimum 5 years of experience in a regulated industry, preferably medical devices.

• Demonstrated expertise in CAPA investigations, technical writing, and regulatory compliance.

Knowledge and Skills:

• Fluency in professional English (written and oral).

• Strong analytical and problem-solving skills; statistical knowledge is required.

• Ability to synthesize complex information and develop actionable plans.

• Excellent communication skills (customer – supplier facing) and ability to influence in a matrix organization

• Detail-oriented with sound judgment and ability to make decisions supported by technical justification.

• Proficiency in technical documentation systems and quality tools (8D, root cause analysis, etc.).

• Capable of managing multiple priorities in a fast-paced environment.

• Willingness to travel as required (up to 20%).

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate based on race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD, visit:https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

FRA Le Pont-de-Claix Cedex

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

€55,000.00 - €99,000.00 EUR Annual