Job Description Summary

As the Customer Service Representative you will ensure an effective communication between customers and company with regard to incoming orders, product requests, price inquiries, supply inquiries, complaints and other processing concerning customer relations.



The Customer Service Representative supports and handles internal business processes with regard to the necessary data administration and processing, the offer management, order confirmation and coordination with the various departments within the compan

Job Description

We are the makers of possible!

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

Become a maker of possible with us!

Main responsibilities will include:

• Processing and follow-up of customer inquiries, of customer information

• Cooperation with sales force (information on orders, delivery dates, customer inquiries)

• Information of customers concerning delivery dates, organization of alternatives in cooperation with sales force, if required

• Management of customer files, price maintenance

• Handling of returned product, preparation of credit notes and processing of backorder list

• Contact to internal warehouse and courier service for warehouse assignments and shipping

• Telephone contact to customers

• Independent preparation of correspondence and offers in local language

• Preparation of statistics, analyses and presentations

• Customer service for the distributor markets for CEE

About you

• Degree level or during studies (but allowing full-time job)

• Experience in customer service, logistics

• Very good communication skills

• Ability to work on multiple projects at one time, maintain complex tasks with full accuracy

• Very good organizational and planning skills

• Very good knowledge of Polish and English

• Professional and efficient use of PC and other communication technologies

• High self-motivation, proactive approach and a “can-do” attitude

• Strong customer focus, high ethical standards

• Commitment to partnership and co-operation whilst being able to operate independently and self-sufficiently

• Ability to work in a changing environment

We are offering:

• Contract of employment

• Competitive compensation and motivation system

• Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport / entertainment bonus)

• Unique opportunity to grow professionally and to work in a start-up phase of a project

• Challenging and rewarding work with a dynamic, international team

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

POL Warsaw - ul. Osmanska

Additional Locations

Work Shift