Job Description Summary

We are seeking a highly motivated and experienced Operations Specialist (MS) to join our dynamic team based in Winnersh

This role will operate across the BD business with a specific focus on our Life Sciences segment. As we deploy more Managed Service Solutions into a growing market (both as a primary and secondary contractor), the main focus of the role is to support the growth of market share within NHS & Private Pathology Services via both acquisition and retention of customers.

You will be required to support, shape, and deploy BD’s strategy to deploy a Primary Supplier capability and enhance our capabilities as a Secondary Supplier working with established partners. The position is responsible for developing and delivering our field-based operating model and will work with our internal MS team defining the on-going strategy to develop best in class delivery of our services.

You will partner with Sales, Marketing and Support functions within the BD business units to create and deploy Managed Service Solutions. The role is suited to an individual with direct experience of diagnostics and providing contracts to the NHS and like organisations. Your working knowledge of such contracts and services will aid pre-sales, tendering, contracting, implementation, and lifecycle management of existing and new customers.

You are responsible for influencing the operating models for new contracts, as well as the delivery and subsequent management of such contracts. You will work together with the CLM (MS) Operations Lead UKI to develop and deploy robust processes to support the MS operating model.

You will operate in the following key areas:
• On-going development and delivery of our contracted Managed Service Solutions
• Deployment of robust contract governance and subsequent contract performance management
• Working in collaboration with our commercial functions to embed and deliver effective customer contract review
• Providing subject matter expertise for commercial opportunities and bids
• Supporting contract compliance and customer lifecycle management

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Main responsibilities will include:

• Collaborate with the CLM (MS) Operations Lead UKI to establish and maintain a differentiated and optimized MS operating model.
• Drive contract performance management, ensuring seamless coordination with Contracts Specialists, Operational Specialists, and Regional Account Managers.
• Lead discussions with Regional Account Managers and customers to define optimal MS operating models for each contract.
• Develop strategic and operational relationships with Primary Service Providers and Sub-Contractors, fostering a collaborative partnership.
• Ensure timely and effective communication with customers and partners, delivering a unique and differentiated customer experience.
• Establish robust contract governance, supporting business reviews, performance reporting, and optimal service delivery.
• Analyze and report on contract performance, including internal and external KPIs, operational metrics, and financial reporting.
• Engage in pre-sales activities, providing subject matter expertise and supporting commercial teams with customer dialogue and submissions.
• Continuously innovate and improve the MS operational model, aligning with EMEA commercial excellence initiatives.

About you

• Proven experience in contract performance management (or similar commercial) roles, ideally gained in a healthcare setting (an understanding of the NHS procurement processes a plus)
• Experience in administering Managed Service contracts is preferable
• Educated to degree level or equivalent, ideally in a science based or economics/business studies related discipline
• Experience in successfully managing large groups of diverse internal and external stakeholders
• Knowledge of commercial terms and conditions of contract
• Knowledge of public procurement law
• Experience in engaging with and driving the topics of ESG, Sustainability and Social Value
• Proficiency in all key MS Office applications and Power BI, experience with TenderEyes/SharePoint desirable

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift

GB-RDG 0900-1700 35 (United Kingdom)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

£42,000.00 - £71,400.00 GBP Annual