Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Responsibilities:

As directed by the Clinical Manager, the Field Implementation Technician role will be focused on, but not exclusively limited to, the activities outlined below:

Primary Responsibilities:

• Manages their responsibilities within the allotted T&E expense budget

• Provides updates monthly to the Clinical Manager on national training activities and support provided across the country (Implementations, Customer Meetings, etc.) per activities delineated in the Individual Impact Goals

• Lead and drive product implementations, including training on new product release kickoffs, answering practitioner and patient questions and will work closely with Clinical Specialists and Territory Managers to facilitate resolution of inquiries. 

• Continuously highlight the essential benefits of the technology to direct users and to hospital personnel.

• Evaluate and communicate customer insights and unmet needs across the continuum of care to ensure innovative product development and product enhancements. 

• Facilitates customer training classes in support of new implementations and conversions for key customers.

• Collaborates with the Regional Teams to clinically support customer engagements from pre-sale through post-conversion.

• Develops strong, working relationships with end-   users while providing product in-servicing and clinical education.

• Provides routine follow-up support to customers at end-user locations as needed.

• Works with CM to ensure scheduling and activities produce the greatest return on investment

• Assists with the creation of clinical education materials, protocols, tools, and clinical training programs for end-users and sales/marketing/clinical staff to ensure successful implementations of new technologies in the field

• Contributes to the improvement of the project management fuction through the creation of additional procedures and processes to enhance the overall effectiveness of the company.

• Demonstrates practical application of successful adult learning practices and methodologies, as well as assessment tools, practices, and techniques

• Advanced knowledge of vascular access, IV therapy, infusion therapy, and laboratory or phlebotomy.

People/Process:

• Aids sales personnel by building strong, working relationships with end users during product in-servicing and clinical education programs.

• Works in concert with the Regional Teams to ensure the sales and product implementation process is clinically effective

• Establishes excellent rapport with Clinical Specialists, Territory Managers, and Associate -Territory Managers across all selling bags, RBM and CM. Works collaboratively with the region in which they are working.

• Collaborates with the Sales Team in key account management strategy sessions

• Provides clinical support,  training and education for team members as needed

• Shares standard processes with the Business, Territory Managers, ATMs, Regional Business Managers, Strategic Customer Group,  Area VPs and their counterparts as they continue to enhance MDS programs and processes

• Provides training activities that help increase the clinical competence for new hires as well as tenured employees.

• Communicates with Clinical Specialist to support the management of the On-call Specialist (OCS) schedule to include coordination of team meetings for consistency of message and briefing of issues

• Works nationally wherever prioritized product implementations are needed.

• Will coordinate among several internal and external teams including project teams, multi-disciplinary hospital teams, and vendors.

• Assists internal team members and customers with all aspects of implementation planning, coordination of resources, scheduling, communication, and formal training.

About you: To be successful in this role, you require:

• Srong relationship development skills

• Strong communicator with effective verbal and written skills

• Proven training skills to conduct educational courses

• Persuasive and credible; able to influence without authority

• Deals well with ambiguity

• Possesses strong understanding and knowledge of infusion therapy, vascular access and key disease states served by MDS products

• Provides sales and customer product support for existing and prospective customers

• Collaborates with customers and internal staff to develop clinical materials as needed

• Follows corporate and divisional regulatory policies and approval metrics when creating and delivering educational material

• Assists with training and orientation of new staff

• Communicates professionally by telephone, e-mail and on-site with internal and external customers

• Collaborates with business units through the Clinical Manager to develop and revise marketing materials

• Interacts with customer committees as requested (i.e. product, safety, infection control, policy committees)

• Participates in trade shows to promote the company’s product lines

• Networks and participates in local, state and national chapter affiliations

• Reports complaints regarding the company’s products and service per BD’s company policy

• Works in a safety-conscious manner ensuring that safe work practices are applied

• Aligns with company policies and procedures

• Adheres to policy on drug-free workplace

• Maintains confidential information including proprietary information

• Required to work in a hospital setting

• Self-motivated, takes on additional responsibilities and manages priorities with minimal supervision

Job Qualifications & Competencies:

• National Certification (Nationally Registered Paramedic) or State License equivalent, Associate degree in paramedic science preferred, or equivalent experience per hiring manager discretion. 

• Maintains paramedic licensure (nationally and/or state) with good standing

• MInimum of 3-5 years general clinical experience, three must be in the field related to vascular access devices (including peripheral IV catheters), connectors, and lab draws

• Ability to work with extensive travel requirements including weekends, evenings, nights, and travel up to 100%

• Must possess and maintain a valid state-issued driver's license with 3 years of consecutive driving history and meet BD's auto safety standards.

• Employs a strong work ethic

• Works independently, with minimal guidance and supervision.

• Relates effectively to all levels of associates both internally and externally

• Participates in clinical organizations, regionally and nationally

• Demonstrates problem solving and decision making ability

• Exhibits ability to present to customers and internal staff clearly and effectively utilizing adult learning principles

• Has capability to work independently and flexibility to travel as needed to service the national needs

• Possesses basic computer skills including Microsoft Word, Excel, Power Point and Outlook

• Has exceptional skills in verbal and written communication, interpersonal relationships, documentation, and organization.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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