Job Description Summary

Join BD’s Critical Care division as a Customer Service Specialist, where you’ll manage the entire order life cycle, participate in international projects, and handle complaints. This role is part of BD’s recent acquisition of Edwards Critical Care, integrating into one of the world’s largest medical technology companies. Ideal candidates will have strong communication skills, ERP experience, and the ability to thrive in a fast-paced environment.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become amaker of possiblewith us!

Our vision for Critical Care at BD

BD recently completed the acquisition of the Edwards Critical Care business. This position is part of the Critical Care division, and as such, will become a part of the BD organization in the future. BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. If you are invited to interview for this position, a recruiter will provide further details about this exciting transition. Learn more about BD at bd.com

About the role

As a Customer Service Specialist, you will play a crucial role in the Critical Care division, which is now part of BD following the acquisition of Edwards Critical Care. BD is a global leader in medical technology, dedicated to advancing the world of health through improved medical discovery, diagnostics, and care delivery. This position will involve handling the entire order life cycle, participating in international projects, handling complaints, and performing various office duties

Main responsibilities will include:

• Order Management: Supervise the entire order life cycle, from entry to completion, check inventory availability, follow up with customers, handle back orders, support consignment checks, process consignment stock orders, and ensure accurate pricing and shipping information.
• Project Participation: Engage in international and regional projects to improve service quality and customer service efficiency.
• Complaint Management:Handle complaints related to returned goods, coordinate with the Quality Assurance department, and handle Field Corrective Actions (FCA).
• Additional Office Duties: Archive and categorize documents.

About you

• Bachelor degree or equivalent experience
• Proficiency in MS Office Suite and ERP applications (e.g., JDE).
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and under pressure.
• Strong problem-solving and critical thinking skills.
• Experience with ERP applications and SFDC.
• Excellent customer service skills and ability to resolve difficult situations.
• Strong relationship-building skills across the organization.
• Ability to prioritize competing objectives.
• Proficient in English, French and Dutch is a plus

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit:https://bd.com/careers

Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift