Job Description Summary

Reporting to the Senior Manager, Distributor and Central Membership, this position is responsible for the administration of Central Membership eligibility and related dispute resolution processes for the GPO (National & Regional) and National Reference Lab agreements of BD’s Commercial Consumable Sales Contracts for all US business segments and Capital products on National/Regional GPO agreements (currently excluding BioSciences, Diabetes Care and Pharmaceutical Systems). This information is provided to customers, distributors, and to both internal and external BD Sales and in response to direct and indirect inquiries.

Engaging and collaborating with our Distributor partners, GPO’s, and Commercial Customers (Healthcare Delivery and Channel Partners), this position will support best in class, innovative, enterprise operational capabilities and also establish policy, process and governance to ensure the effective implementation of complex, critical Central Membership activities which manage business opportunities appropriately. Team will also ensure the effective implementation of critical chargeback, sales tracings and pricing claims activities to optimize US Region results and mitigate overall financial risk. This role will promote continuous improvement through automation, process standardization, data insights, and best practices to drive team efficiency and accuracy. This position will utilize multiple ERP systems, reporting tools and support all BD businesses.

This role will partner closely with GPOs, RGPOs, NRLs, Distributor partners, IDN’s, Channel Management, Commercial Contracting teams, Chargebacks, Offer Development, Admin Fees, Analytics/Master Data, Customer Care and IT to maximize operational activities.

Candidates must have strong communication, technical, and organizational skills and be accountable for achieving key metrics.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Essential Responsibilities:

• Resolve chargeback and price variance errors for contract membership and central membership specific error types in accordance with OLA’s and SLA’s utilizing advanced technical skills to assist in analyzing outstanding chargeback disputes.

• Perform customer/GPO member management to include Central Membership eligibility auditing and maintenance via GPO rosters and adjoining activities (roster adds, changes, and deletes)

• Assist with Central Membership alignment for all GPO migrations/transitions based on policy and customer designation

• Ownership and maintenance of the Central Membership Z004 Trade Orgs in Vistex to ensure appropriate contract activities and customers are aligned

• Ownership and maintenance of the GPO Partner Cross-Reference Table in Vistex to ensure appropriate alignment that drives contract pricing accuracy.

• Creation of Agreement (Z007) Trade Orgs in Vistex and TAHITI

• Significant collaboration with our distributor and GPO partners to drive change in continuous improvement activities, root cause analysis, and error prevention solutions around our central membership processes in order to facilitate effective policies and procedures that will deliver sustainable results

• Coordinate dispute information with Chargeback Analyst and Distributor partners as needed to resolve contract error discrepancies. Manage follow up communications with distributors to ensure errors are resolved on the front end.

• Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution.

• Collaborate with the Contract Execution Team to ensure the effective execution of policies and procedures are managed across the contract administration and contract membership processes

• Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities.

• Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy, eliminate errors, and streamline processes.

• Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.

• Support and propose continuous process/system improvement initiatives across the Commercial Contract Operations teams while playing an active role on workstream teams and projects

• Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations

• Assist leadership with creating and implementing governance processes to ensure standardization and efficient central membership policies, procedures, and processes to harmonize all aspects of contract membership operations with the appropriate flexibility to meet customer/market needs and dynamics across all business offerings

• Be accountable for key metrics; KPI’s (key performance indicators), SLA’s (service level agreements), and IIG’s in order to meet the strategic goals of the organization

• Responsible for maintaining all Central Membership related training material and updating desktop procedures to support management

• Document any identified gaps in contracting membership procedures and work with the team leaders and managers to find resolution

Qualifications

• Bachelor’s degree required

• 3+ years' experience preferred in contract operations and demonstrated membership management, pricing strategy expertise

• Strong understanding preferred in any of the following areas chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies and automation capabilities.

• Strong technical skills in applications such as MS Access, Excel, Qlik, Power BI and Vistex SAP ERP systems along with analytics and reporting solutions experience

• Strong communication and customer centric skills in order to adapt to customer needs while maintaining BD’s values

• Demonstrate a growth mindset to identify opportunities for continuous improvement to drive value and become a change agent.

• Effectively champions ideas and influence key stakeholders (internally and externally); builds and maintains strong cross-functional business partner relationships.

• Demonstrated capability to navigate and collaborate effectively across business and matrix and cross-functional leadership and organizational structures.

• Communicate effectively across functions in a customer centric method.

• Work across the organizational matrix to resolve challenges by involving the right individuals, fostering teamwork and effectively collaborating up, down and across functions.

• Analytical problem solver with the ability to evaluate key business drivers and develop clear solution recommendations

• Ability to plan, organize, and manage a variable workload and meet schedules with accurate results

• Innovative thinker with ability to drive change and effectiveness through automation and process excellence 

• Ability to work well independently in a team environment, be self-motivated and multitask while achieving expectations

Key Competencies

• Organizational Agility

• Business Acumen

• Process Effectiveness/Continuous Improvement

• Strategic Thinker

• Customer Focus

• Dealing with Ambiguity

• Leadership Courage

• Stakeholder Engagement

• Strategic Partnership and Customer Support

• Accountability and Empowerment

• Analytical and Problem-Solving Orientation

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

Required Skills

Optional Skills

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Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift

US BD 830am-5pm FLakes Core Hours (United States of America)