Job Description Summary

Reporting to the Sr. Manager, Contract Operations, this position functions as the liaison between Business Units, customers, and other internal functions to problem solve with a continuous improvement mindset. Responsible for removing challenges and hurdles experienced by customers, business unit leaders, and sales associates when interfacing within the BD matrix. Collaborates with internal and external stakeholders to provide Contract Operations expertise in process, systems, and policies to ensure effective work procedures are implemented to quickly resolve contract pricing and/or membership related gaps. Seeks and implements efficient ways to ensure improved cycle and response times. This role will support price accuracy across all customer segments. This associate will have opportunity to collaborate with team members to standardize audits and support overall efficiencies in pricing accuracy within Contracting Operations.

Candidate must have a growth mindset, a powerful desire for continuous improvement, and an “attitude for better.” Candidate should also have effective communication, technical, and organizational skills and be accountable for tracking and achieving key metrics.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the creativity and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find ground-breaking solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Essential Responsibilities

Subject Matter Expertise:

• An expert in Contract Price and Membership management in identified ERP.

• Runs the addition and removal of member accounts from agreements efficiently across multiple ERP platforms (SAP Vistex, JDE), demonstrating BOTs and other automation.

• Conduct root cause analysis and resolve error prevention solutions.

• Document, maintain, and centralize any membership related pricing exceptions into contracting playbooks.

• Provide SME to help drive the design and implementation of solutions that improve accuracy, timeliness, and efficiency in contracting set-up/maintenance processes.

• Ensure adherence to regulatory (SOX), business and department guidelines, policies, and procedures.

Collaboration:

• Collaborate with Claims and Account Receivables on any pricing issues requiring credit and rebills, copies of credit memos, etc.

• Collaborate with cross functional operations teams (Offer Development, Analytics, Chargebacks, Customer Care, etc.) to investigate and resolve pricing related matters.

• Facilitate and lead external/internal calls to quickly gather vital details to resolve stakeholder and customer requests timely.

• Identify and share data insights with key business stakeholders to address existing issues/gaps resulting from local and/or GPO contract price offerings and propose viable solutions.

• Act with an enterprise-wide view, ensuring broader considerations and the customer experience are contemplated.

• Bring up to Contract Operations leadership when deadlines will not be met.

Leadership:

• Primary Point of Contact for supported Business Units for process issue determination, impact and resolution for sales leaders and customers as it relates to customer contract pricing.

• Implement opportunities to improve the overall customer experience.

• Understand and support business and membership strategies to optimally communicate customer pricing eligibility on GPO and/or local agreement requests.

• Participate and support Continuous Improvement projects and organization initiatives.

• Be accountable for key metrics, KPI’s (key performance indicators), SLA’s (service level agreements), and Individual Impact Goals to meet the strategic goals of the organization.

• Influence without authority across enterprise to find and operationalize solutions

Qualifications

• BA/BS or equivalent experience of 4-6 years' experience with 2+ years of commercial contract operations experience required.

• 2-4 years’ experience in commercial contract operations and/or related areas required

• General understanding of end-to-end commercial processes, including customer pricing required

• Proven understanding and/or experience with Claims and Accounts Receivables

• Excellent understanding of SAP, JDE & BI preferred

• Advanced Excel skills required with the ability to manipulate large data to draw insights, apply Data Mining tools; SAP BI, Power BI, & QlikView preferred

• Strong organizational and prioritization skills  

• Effective communication skills

• Comfortable interacting with many levels of management, sales, and end customers

• Must be motivated, self-directed, and able to work with minimal direction.

• Effectively builds and maintains strong cross-functional business partner relationships.

• Demonstrates a growth mindset to identify opportunities for continuous improvement to drive value.

Key Competencies

• Process Effectiveness

• Stakeholder Engagement

• Strategic Partnership and Customer Support

• Accountability and Empowerment

• Analytical and Problem-Solving Orientation

• Working Across Functions

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

#earlycareer

Required Skills

Optional Skills

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Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

USA GA - Covington BMD, USA IL - Vernon Hills

Work Shift

US BD 1st Shift 830am-5pm (United States of America)