Faites partie de quelque chose de plus grand chez BD. Ici, vous nous aiderez à partager nos solutions innovantes avec davantage de cliniques, de médecins, de pharmacies et d'entités médicales qui, à leur tour, bénéficieront à la santé et au bien-être des personnes et des patients dans tout le pays. Il s'agit d'un rôle passionnant, stimulant et enrichissant, mais vous travaillerez à partir d'une position de force grâce à notre nom de confiance et à la croyance en nos produits que vous développerez rapidement. Ici, vous canaliserez toutes vos compétences et votre expérience en matière de vente vers un objectif unique : faire progresser le monde de la santé™. Chez BD, vous pouvez faire une véritable différence d'une personne.
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Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description Summary:
To actively contribute to the GCS Team by providing superior customer service and technical support for ROWA, Infusion and Pyxis, via coordination of the Remote Service Technicians (nationally), working in conjunction with the Service & Support Administration Manager to deliver effective Training outcomes, and develop Strategies that promote cohesive inter-departmental relationships.
Responsibilities:
Build and maintain client relationships
Ensure telephones calls are answered in a timely and professional manner.
Assist with the coordination of service dept resources through the installation phase.
Respond to all issues/queries in a timely, professional, and courteous manner.
Understand customer requirements via interpretation of collected service data, maintaining relationships with internal and external stakeholders, and continually assessing customer service priorities.
Schedule and complete weekly survey calls.
Complete all required documentation and report back to the manager.
Prioritize and escalate service jobs appropriately including interstate work, contractor related events.
CRM Administration including continual improvement in processes and data management.
Software support for clients and RSTs
On site and online software support.
Preferred Requirements:
Demonstrated customer service experience
Administration - strong attention to detail
Technical troubleshooting experience (over the phone)
Clear communication skills
SAP and Excel is required
Medical Device, Pharmaceutical, IT or Telecoms industry
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
AUS Sydney - North RydeAdditional Locations
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Advancing the world of health™
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.