Job Description Summary

The US Region at BD aims to be the preferred partner that delivers differentiated value and addresses our customers’ needs in an evolving, dynamic healthcare market.



The mission of the Commercial & Customer Operations (CCO) Center of Excellence (CoE) is to serve as a trusted strategic partner that enables the US Region and business units to drive profitable commercial growth by delivering differentiated value, enabling capabilities, and simplified processes that exceed the needs of our stakeholders and improve customer experience.  CCO aims to empower and develop our associates while strengthening our inclusive & diverse culture to win as ‘One BD’.



The CCO organization operates across the entire US Region, partnering with the business units to provide and develop enabling capabilities in the areas of commercial contracting, sales enablement and operations, inside sales, customer care operations, business & pricing analytics, master data management, commercial enablement, operational excellence, and other functions. We aim to strengthen our foundational capabilities and deliver customer value through simplification and improvement initiatives, develop and prepare our associates, build an inclusive culture, drive digital transformation, and expand our strategic capabilities while remaining agile to the evolving needs of our customers. 

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Accountabilities in this Role
Reporting to the Manager, GPO Fee and Incentive Programs, this position supports GPO Fees and Incentives Programs for all US region business segments. This will be successfully accomplished through servant leadership and best practice operational execution of our financial standards and portfolio of programs centered on our contract T&C’s.

Our Vision is to partner with our stakeholders to operationalize E2E GPO Fee and Incentive programs to enable business opportunities, support and provide insight into strategic pricing initiatives and financial discipline through compliance and effective measurement of programs, while providing outcomes that support best in class service to our customers. Essential to these objectives will be deploying digital technologies and analytics with the goal of accelerating our Commercial Contracting strategy while establishing a high performing culture.

Critical to success in this role will be the candidate’s business acumen, financial discipline and growth mindset coupled with an ability to work collaboratively in a matrix organization to support change and deliver results. Through engagement and collaboration with Finance, Businesses, Strategic Customer Group, Sales and Offer Development, this position will support best in class, innovative, enterprise operational capabilities. The role will support policy, process and governance to ensure the effective implementation of fee and incentive payment activities.

Essential Responsibilities

• Responsible for the proper evaluation and interpretation of contracts to ensure payments are made accurately and timely per the terms and conditions of the contracts.

• Ensure timely execution of GPO fee and rebates and provide clear and open communication to Offer Development, Commercial Integrator, Business Unit, and SCVP

• Work cross functionally with internal customers in Offer Development, Sales team, BU, Accounts Payable and SCG to provide review and resolution of contract eligibility or rebate issues.

• Responsible for the analysis and resolution of disputed Fees and rebates

• Develop variance analysis reporting to identify material fluctuations in sales at the customer and/or material level to understand drivers and ensure data is accurate and payment of fees is appropriate.

• Collaborate with Offer development team to initiate business process continuous improvement activities, conduct root cause analysis, determine error prevention solutions, and validate previous or current payments.

• Maintain system and tracking logs for contracts and payments for review by fellow analyst and management.

• Assist with annual financial budget, quarterly financial projections, and accruals for Fees and incentive to ensure appropriate reserves are reflected on financial statements.

• Effectively collaborate with key stakeholders (internally and externally); build and maintain strong cross-functional business partner relationships.

• Collaborate with IT partners and support technology advancements through automation and related reporting tools.

• Utilize business acumen to think critically and apply an analytical approach to resolving issues.

• Provide Ad-hoc reporting to key business partners and sales team.

Qualifications

• BA/BS required (strong preference for Finance, Business Analytics, Statistics, Math and Information Systems)

• Minimum of 1 year experience in Commercial Contracting, fee/incentive payment, or related data analysis and financial activities

• Understanding of commercial contract development and management

• Ability to act with speed, agility, and accountability to drive desirable outcomes

• Ability to work in an evolving organization undergoing significant change

• Highly analytical problem solver with solid business acumen

• Ability to engage with key business partners to evaluate key drivers and analytics to assist in development of clear strategic recommendations and anticipate business needs.

• Ability to articulate complex concepts and solutions in a clear, understandable way.

• Advanced working knowledge in Excel, Database (i.e. Access, SQL, Oracle) & Data Mining tools

• Proficient in Qlikview, Microsoft Power BI & SAP BI/BW in the context of Reporting

Key Competencies

• Customer Focus

• Process Effectiveness

• Dealing with Ambiguity

• Nimble

• Teamwork

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

Required Skills

Optional Skills

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Primary Work Location

USA TX - San Antonio - Silicon Dr

Additional Locations

USA AZ - Tempe Headquarters, USA GA - Covington BMD, USA IL - Vernon Hills, USA NJ - Franklin Lakes, USA UT - Salt Lake City

Work Shift