Job Description Summary

We are looking for a highly qualified Customer Finance Manager to join our team. This role requires a deep understanding of the South African market & customer dynamics.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

About the role

As a Customer Finance Manager SA, you will support in achieving the daily sales outstanding (DSO) target for EMEA, identify & drive standardization of process as well as centralization opportunities for BD as measured by related processes, implement internal improvements and ensure adherence to policies and procedures & lead the local collections team in South Africa. The successful candidate will collaborate effectively with customers and other internal and external stakeholders.

Main responsibilities will include:

Credit & Collection activities

• Monitor credit risk and payment terms within your region in close collaboration with the CF Credit Management Team, including negotiation of payment plans and terms.
• Stay informed about the industry trends and potential threats and address them when required.
• Ensure a critical attitude on safeguarding the BD assets & DSO.
• Schedule and conduct visits to customers when required together with the Customer Finance Specialist.
• Identify and monitor high-risk customers and make sure the right actions are taken (bad debt / write offs)
• Manage and document all legal actions in compliance with the local regulations in close collaboration with the legal team.
• Develop and maintain a backup structure for critical activities and processes within your daily work & team
• Provide and comment on general & country reports and analysis within our organization.

Stakeholder Management & compliance

• Build strong business relationships with both internal & external stakeholders
• Organize regular meetings to address issues and ensure smooth operations.
• Partner well with our external cash allocations department & credit management department.
• Provide information to internal and external audit when required.
• Prepare the Representation Letter and quarterly questionnaire for your region.

Project & Process

• Provide the Customer Finance team with support concerning topics in his/her field, to help solve pending issues.
• Realize standardization and propagation of best practices to guarantee and improve quality and process standards of BD’s financial services.
• Participate in EMEA projects related to Customer Finance.

People Management / training & development

• Lead a team of +/- 6 associates - directly hire, develop and coach team members
• Translate the vision, mission and strategy of BD, GBS (Global Business Services) to his/her team.
• Organize regular internal team meetings and initiate, lead or monitor the recruitment process.
• Ensure business continuity within the team and create back-up plans where needed.
• Guide the team through changes within the organization (GBS, Legal Entity Integration, 3PL)

About you

• Strong organizational skills, analytical mindset and decision-making skills
• Ability to work independently.
• Ability to motivate self and others to reach common goals.
• Open to develop yourself in the people skills.
• Assertive and capable of negotiating
• Dynamic & flexible (stress resistant)
• Knowledge of local market dynamics and customer behavior
• Proficient with Microsoft Office Tools (Word, Outlook, PowerPoint)
• Knowledge and utilization skills of financial systems and tools (S4H) is a nice to have.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

ZAF Sandton

Additional Locations

Work Shift