Job Description Summary

We are looking for a detailed-oriented and proactive Customer Service Representative to join our team in Johannesburg.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become amaker of possiblewith us!

About the role

The Customer Service Representative will be responsible for processing sales orders, GRVs, consignment billings, replacements, and credit notes, while ensuring timely and professional resolution of customer service queries.

Main responsibilities will include:

• Process orders, GRVs, consignment billing, consignment replacements and credit notes.
• Receive, capture, troubleshoot, and resolve customer service claims and provide feedback accordingly.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Take ownership of customer queries and respond promptly through various communication channels.
• Raise unresolved issues to relevant internal teams or managers when necessary.
• Collaborate and coordinate with cross-functional teams including warehouse, logistics, and supply chain.
• Keep accurate records of customer interations, transations, feedback, complaints, and compliments.
• Provide continuous feedback on the efficiency and effectiveness of customer service processes.
• Build and cultivate sustainable relationships with customers by going the extra mile.
• Ensure consistent customer satisfaction through professional service delivery.
• Meet both qualitative and quantitative individual and team targets.
• Work closely with the warehouse on deliveries, stock availability, receipts, and discrepancy resolutions.
• Generate and maintain regular service reports.
• Utilize systems such as JDE, Surgicom, Orderwise, Power BI, SFDC, MS Teams, Excel and Word.
  

About you

• National Dip (NQF Level 6) in logistics, supply chain, business management, commerce or a related field.
• 3 to 5 years in customer experience, preferably within healthcare, pharmaceutical, or medical devices (advantageous).
• Proficiency in MS Office, Outlook, JD Edwards, and SAP HANA will be an advantage.
• Prior team lead or supervisory experience is a plus.
• Strong communication skills with active listening ability.
• Ability to multi-task, set priorities and handle time effectively under tight deadlines.
• Highly organized with excellent administrative and record-keeping skills.
• Self-motivated, customer-centric, and proactive in providing support.
• Comfortable working under pressure and adaptable to different personality types.
  

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit:https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

ZAF Sandton

Additional Locations

Work Shift