Faites partie de quelque chose de plus grand chez BD. Ici, vous nous aiderez à partager nos solutions innovantes avec davantage de cliniques, de médecins, de pharmacies et d'entités médicales qui, à leur tour, bénéficieront à la santé et au bien-être des personnes et des patients dans tout le pays. Il s'agit d'un rôle passionnant, stimulant et enrichissant, mais vous travaillerez à partir d'une position de force grâce à notre nom de confiance et à la croyance en nos produits que vous développerez rapidement. Ici, vous canaliserez toutes vos compétences et votre expérience en matière de vente vers un objectif unique : faire progresser le monde de la santé™. Chez BD, vous pouvez faire une véritable différence d'une personne.
Responsibilities
Job Description Summary
1.Field Engineerの技術サポートおよびドイツへのトラブルエスカレーションマネジメント2.サービススペアパーツ使用実績と在庫管理
3.サービストレーニングマネジメント
4.フィールドサービスデータマネジメント
Job Description
Job Summary:
The purpose of this position is to provide technical support for field service activities by answering questions on product use, application, and operation in order to maximize customer satisfaction. The person in this position will also provide training to customers.
Responsibility:
1) Answering inquires from field service engineer (phone, email, fax, etc.) regarding product information, applications, specifications, or troubleshooting issues
2) Preparation of material required for training and instlation for customers
3) Manage product data including manuals, brochures, catalogues, etc.
4) Manage spare parts stock and usage.
5) Maintain close communication with related departments such as manufacturing, quality control, and SCM
6) Plan and execute other tasks defined by management
Qualification:
- College graduates (preferably majored in life science/biotechnology/medical engineering/electronics engineering/mechatronics engineering)
- At least 3 years experience in technical support
- Proficient in English (TOEIC score 600 or above), native speakers preferred
- Knowledge and experience in medical field is preferable
- Experience in customer training is highly desired
- Self-motivated and team oriented
- Able to travel frequently within Japan (domestic business trips are frequent)
Primary Work Location
JPN Tokyo - Minato-kuAdditional Locations
JPN OsakaWork Shift
Success Profile
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- Self-starter
Advancing the world of health™
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.